Careers
If you are an enthusiastic customer service orientated person with a keen interest in travel why not apply to join our team. With a strong focus on developing our staff and promoting from within, we are always on the the lookout for new staff to fill a variety of positions. You can find out more about some of the roles we offer below.
We are not actively recruiting at the moment, however, if you would like to be considered for any future opportunities please send a copy of your CV with a covering letter to recruitment@skybreak.com.
For more information on our apprenticeship program visit Our People Page
- Apprentice Customer Service and Sales Agent
- Customer Service and Sales Agent
- Company Benefits
Skybreak is a long-established family-owned company with more than 30 years’ experience in the Aviation and Travel industry. We are passionate about travel and pride ourselves on enhancing the airport passenger experience. We have digitally developed our business to evolve within the current climate and are excited about the future.
We offer Customer Service apprenticeships within our Sales & Operations Team located at Gatwick Airport. The main responsibility of this position is to provide customer service interactions, both in-person within a customer-facing environment and digitally online or via live video link. If you are interested in pursuing a career in travel and tourism, enjoy working with people, and are looking for an opportunity to gain diverse experience, we would love to hear from you.
- Provide high levels of customer service at all times
- Customer engagement; Assist with customer enquiries online, via email, telephone, and video/text chat in accordance with Company guidelines
- Assist passengers with the completion of pre-departure enquiries and services
- Process customer sales to achieve individual and company targets
- Carry out duties to support the Lost Property service including collections, re-uniting items and maintaining passenger communications
- Complete admin duties as required for Skybreak accounting, and applicable tour operator and airline reconciliations
- Represent our airline clients by providing reservation support, ancillary collections and answering general enquiries
- Successfully completing a Level 2 customer service course
The Apprenticeship requires a minimum 12-18 month commitment and the apprentice focus is on completing both the Customer Service Level 2 apprenticeship and the various levels of skills development as offered by the Skybreak training academy.* This is a fully supported position and the Apprentice Agent will have a proactive approach to their personal development learning journey and will strive to achieve the goals they are set. Success is rewarded by promotion to Grade 2 Assistant Sales & Ticketing Agent before qualifying to Grade 3 Sales & Ticketing Agent.
*17-19 year old applicants with suitable college course qualifications can join at grade 2 and are not required to complete an apprenticeship.
Skills Required
- Good communication skills both written and verbal
- PreviousCustomer Service experience and/or a travel or CS related qualification a bonus but not essential.
- Includes workplace and coursework.
Key Qualities
- Team player
- Self-motivated and confident, with an outgoing personality
- Able to work in a fast-paced environment
- Adaptable and enjoys variety
- Takes ownership, with a desire to make a difference
- Good time management and attention to detail
- Maturity and a professional attitude
Skybreak is a long-established family-owned company with more than 30 years’ experience in the Aviation and Travel industry. We are passionate about travel and pride ourselves on enhancing the airport passenger experience.
We deliver a range of passenger supporting services both face to face from our Customer Service Centres at Gatwick and Heathtow Airports, and digitally via video link as part of our Remote Passenger Services.
- Provision of Airline ticketing services and disruption support, on behalf of multiple carriers
- Create tailor made solutions for passengers that have missed their flight
- Booking all travel products including but not limited to; flights, hotels, ground transportation and visa's.
- Provide high levels of customer service at all times and to contribute positively the passenger experience.
- Working towards company targets to enhance commissionable earning
- Dealing with customers face to face at our customer service centres, via video calls and chat services.
- Providing passenger support to our Aviation partners in times of disruption
Skills Required
- Previous experience in the travel and tourism sector
- Knowledge of Amadeus or other major GDS reservation system and/or previous Airline ticketing experience
- Geographical knowledge
- Intermediate Knowledge of Microsoft Office (Word, Excel)
- Languages (beneficial but not essential)
Key Qualities
- Team player
- Customer Focused
- Self-motivated
- Able to work in a fast paced environment
- Adaptable and enjoys variety
- Takes ownership, with a desire to make a difference
- Maturity and a professional attitude
All Skybreak staff have access to the following benefits
- Wellbeing programme
- Staff discounts
- Enhanced leave policy
- Life Insurance
- Company Pension scheme
- Sick pay policy
- Airport staff parking
- Season Ticket Loans
