Careers
Current Vacancies
If you are an enthusiastic customer service orientated person with a keen interest in travel why not apply to join our team. With a strong focus on developing our staff and promoting from within, we are always on the the lookout for new staff to fill a variety of positions. We currently have the following vacancies
- Apprentice Customer Service and Sales Agent - Gatwick
- Customer Service and Sales Agent - Gatwick
- Sales and Ticketing Agent - Heathrow
Please click on tab below for more information on the role, and details of how to apply.
For more information on our apprenticeship program visit Our People Page
- Apprentice Customer Service and Sales Agent
- Customer Service and Sales Agent
- Sales and Ticketing Agent - Heathrow
- Company Benefits
Skybreak is a long-established family-owned company with more than 30 years’ experience in the Aviation and Travel industry. We are passionate about travel and pride ourselves on enhancing the airport passenger experience. We have digitally developed our business to evolve within the current climate and are excited about the future.
We are currently seeking an Apprentice Customer Service and Sales Agent to join our Sales & Operations Team located at Gatwick Airport. The main responsibility of this position is to provide customer service interactions, both in-person within a customer-facing environment and digitally online or via live video link. If you are interested in pursuing a career in travel and tourism, enjoy working with people, and are looking for an opportunity to gain diverse experience, we would love to hear from you.
Ideal candidates will have team spirit and be confident with an outgoing personality and good communication skills (both written and verbal).Previous Customer Service experience and/or a travel or CS related qualification a bonus but not essential.
- Provide high levels of customer service at all times
- Customer engagement; Assist with customer enquiries online, via email, telephone, and video/text chat in accordance with Company guidelines
- Assist passengers with the completion of pre-departure enquiries and services
- Process customer sales to achieve individual and company targets
- Carry out duties to support the Lost Property service including collections, re-uniting items and maintaining passenger communications
- Complete admin duties as required for Skybreak accounting, and applicable tour operator and airline reconciliations
- Represent our airline clients by providing reservation support, ancillary collections and answering general enquiries
- Successfully completing a Level 2 customer service course
The Apprenticeship requires a minimum 12-18 month commitment and the apprentice focus is on completing both the Customer Service Level 2 apprenticeship and the various levels of skills development as offered by the Skybreak training academy.* This is a fully supported position and the Apprentice Agent will have a proactive approach to their personal development learning journey and will strive to achieve the goals they are set. Success is rewarded by promotion to Grade 2 Assistant Sales & Ticketing Agent before qualifying to Grade 3 Sales & Ticketing Agent.
*17-19 year old applicants with suitable college course qualifications can join at grade 2 and are not required to complete an apprenticeship.
Skills Required
- Good communication skills both written and verbal
- PreviousCustomer Service experience and/or a travel or CS related qualification a bonus but not essential.
- Includes workplace and coursework.
Key Qualities
- Team player
- Self-motivated and confident, with an outgoing personality
- Able to work in a fast-paced environment
- Adaptable and enjoys variety
- Takes ownership, with a desire to make a difference
- Good time management and attention to detail
- Maturity and a professional attitude
Applicants must be able to work shifts within our core opening hours (0600-2200) over 7 days and commute to Gatwick Airport. The shift pattern offered is 4 days on, 2 days off. Please note Skybreak is open daily 365 and therefore working days on shift patterns may fall on weekends and bank holidays.
To Apply
To apply, please send your CV to; recruitment@skybreak.com with your CV and a cover note detailing why you would like to apply.
Interviews consist of a 10 min phone call followed by a 30-minute remote interview over Teams, or in person at Gatwick Airport.
Reference ID: ACSSA
Company: Service Centre – Skybreak
Location: Gatwick Airport
Hours per week: 35
Vacancy: Assistant Customer Service & Sales Agent –
Apprenticeship: Customer Service Level 2
Expected start date: March 2024
Company Benefits:
- Company pension
- Employee discounts
- Life insurance
- On-site parking
- Wellness programme
Skybreak is a long-established family-owned company with more than 30 years’ experience in the Aviation and Travel industry. We are passionate about travel and pride ourselves on enhancing the airport passenger experience.
We deliver a range of passenger supporting services both face to face from our Customer Service Centres at Gatwick Airport and digitally via video link as part of our Remote Passenger Services. We are now looking to recruit colleagues to join our skilled Sales & Operations Team. If you are looking to work in an environment where no day is the same and you can make a difference then we would love to work with you.
Ideal candidates will have Customer Service experience in the Travel and/or Aviation industry. Preference will be given to applicants with Amadeus or other GDS/Airline ticketing/reservation system knowledge and or experience of Airline Travel sales.
The location is Gatwick Airport and the requirement is to work shifts ( Please only apply if you are able to easily commute).
We offer competitive rates of pay (based on experience) plus the opportunity to earn uncapped commission with a ‘we earn you earn’ company ethos. Commissionable earning are a hybrid, part individual part shared model, with a monthly commission guarantee threshold and all excess commissions paid in addition to base salary. OTE are within the range of £26,400pa to £32,100pa based on 2023.
- Provision of Airline ticketing services and disruption support, on behalf of multiple carriers
- Create tailor made solutions for passengers that have missed their flight
- Booking all travel products including but not limited to; flights, hotels, ground transportation and visa's.
- Provide high levels of customer service at all times and to contribute positively the passenger experience.
- Working towards company targets to enhance commissionable earning
- Dealing with customers face to face at our customer service centres, via video calls and chat services.
- Providing passenger support to our Aviation partners in times of disruption
Skills Required
- Previous experience in the travel and tourism sector
- Knowledge of Amadeus or other major GDS reservation system and/or previous Airline ticketing experience
- Geographical knowledge
- Intermediate Knowledge of Microsoft Office (Word, Excel)
- Languages (beneficial but not essential)
Key Qualities
- Team player
- Customer Focused
- Self-motivated
- Able to work in a fast paced environment
- Adaptable and enjoys variety
- Takes ownership, with a desire to make a difference
- Maturity and a professional attitude
Applicants will be required to work shifts at Gatwick Airport within our core opening hours of 0600-2200 daily. Shifts are allocated over 7 days (including weekends and bank holidays) and on a shift pattern.
To Apply
To apply, please send your CV to; recruitment@skybreak.com with your CV and a cover note detailing why you would like to apply.
Interviews consist of a 10 min phone call followed by a 30-minute remote interview over Teams, or in person at Gatwick Airport.
Reference ID: CSSA
Company: Service Centre – Skybreak
Location: Gatwick Airport
Hours per week: 37.5
Vacancy: Customer Service & Sales Agent
Apprenticeship: Customer Service Level 2
Expected start date: March 2024
Company Benefits:
- Company pension
- Employee discounts
- Life insurance
- On-site parking
- Wellness programme
Job description
Skybreak is a long-established family-owned company with more than 30 years’ experience in the Aviation and Travel industry. We are passionate about travel and pride ourselves on enhancing the airport passenger experience.
We are now looking to further recruit colleagues to join our Heathrow Passenger services team and have current vacancies for Sales & Ticketing Agents. If you are looking to work in an environment where no day is the same and you can make a difference then we would love to work with you.
Ideal candidates will have Customer Service experience in the Travel and/or Aviation industry. Preference will be given to applicants with Amadeus or other GDS/Airline ticketing/reservation system knowledge and or experience of working in Travel sales.
The location is Heathrow Airport and the requirement is to work shifts ( Please only apply if you can easily commute).
We offer competitive rates of pay (based on experience) plus the opportunity to enhance your pay by way of additional commissionable earnings with a ‘we earn you earn’ company ethos. Commissionable earnings are a hybrid, part individual part shared model.
- Provide Airline ticketing support, ancillary collections and answering general passenger enquiries
- Booking all travel products including but not limited to; flights, hotels, ground transportation and visa's.
- Provide high levels of customer service at all times and to contribute positively the passenger experience.
- Create tailor made solutions for passengers who have missed their flight
- Provide 'face to face' passenger support from our Customer Service Desks at Heathrow Airport.
Skills Required
- Previous experience in the travel and tourism sector
- Knowledge of Amadeus or other major GDS reservation system and/or previous Airline ticketing experience
- Geographical knowledge
- Intermediate Knowledge of Microsoft Office (Word, Excel)
- Languages (beneficial but not essential)
Key Qualities
- Team player
- Self-motivated
- Able to work in a fast-paced environment
- Adaptable and enjoys variety in their work
- Takes ownership, with a desire to make a difference
- Maturity and a professional attitude
Successful applicants, once trained will be required to work shifts at Heathrow Airport within our core opening hours of 0400-2000 daily. Shifts are allocated over 7 days (including weekends and bank holidays) and on a shift pattern.
To Apply
To apply, please send your CV to; recruitment@skybreak.com with your CV and a cover note detailing why you would like to apply.
Interviews consist of a 10 min phone call followed by a 30-minute remote interview over Teams, or in person at Heathrow Airport.
Reference ID: SATA
Company: Skybreak - Heathrow
Location: Heathrow Airport
Job Types: Permanent, Full-time, Part-time
Vacancy: Sales and Ticketing Agent
Expected start date: March 2024
All Skybreak staff have access to the following benefits
- Wellbeing programme
- Staff discounts
- Enhanced leave policy
- Life Insurance
- Company Pension scheme
- Sick pay policy
- Airport staff parking
- Season Ticket Loans
