Aurigny finds help for lost property with Skybreak

Aurigny, Guernsey’s airline, has appointed Skybreak to provide their expert assistance to customers who have lost their property.

Jonathan Adams, Commercial Manager at Skybreak, explains: “We have offered a lost property service to several of our clients for many years and we have developed procedures which use  digital connectivity to enhance the retrieval and re-uniting of items with their rightful owners. As an existing airline client, Aurigny is already familiar with our attention to detail and exceptional customer service, and we are delighted to be working with them on this specific initiative.“

Initially Skybreak collects any items which have been left from the handling agent. Passengers can log their mislaid items online, allowing an intelligent search and match programme to work through the current inventory of collected items.  When the software indicates a possible match, the enquiry is checked by an agent and the passenger is kept informed via automatic updates. Once the match is confirmed, passengers can either collect their item in person from the Skybreak desk at Gatwick Airport or have the item securely shipped back to them.

Arturs Freibergs, Gatwick Station Manager for Aurigny, adds: “Looking after our passengers is our number one priority and losing anything during any part of a flight can be very stressful, so we wanted to find a solution that combined an empathetic response with the latest technology. Skybreak’s lost property service is a perfect fit for us; they understand our customer service values and their software makes re-uniting customers and their possessions much easier.”