Connect With Us
Our agents are ready to assist you, simply click on the Speech Bubble and choose how you want to connect.
- Video call
- Live Chat
Our Passenger Services team can help with;
- Missed Flight Assistance
- PCR Test Bookings
- Completion of Travel Forms*
- Supporting Travel Services such as Onward Transport and Hotels
*Assistance with Travel Forms dependant on the destination.
Service Features
- Multilingual team of agents to assist passengers from the UK and overseas
- ATOL and IATA bonded to offer secure booking for alternative travel arrangements
- Available to help every day, in person, by phone, live chat, video call or email
- Secure Booking Process with all documents available electronically
- Secure Payment Options
- Assistance navigating travel restrictions
Customer Service Rating 4.5
Opening Hours
Our agents are available to speak to via our Live Chat and Video calls from 0600 - 2000 daily.
