Travel Recovery
Our professional, knowledgeable and highly skilled travel recovery customer service teams are available, to offer next step advice, and provide tailored travel recovery solutions both in-line with airline carriers rules and regulations and our commitment to assist passengers who need help replanning their travel arrangement.
Working alongside trusted suppliers on airport or locally, our packages not only include flight reservations but provide travel recovery solutions cover all aspects together with hotel accommodation and ground transport assistance.
Our agents are available 365 days a year from 0600 - 2200 to provide a professional service to both passengers and clients. We offer a high standard of customer care for all passengers whether face-to-face or via our digital remote passenger services.
Features of our Travel Recovery Services
- Airline Representation
- Flight Re-Booking
- Accommodation
- Onward Transport
As a passenger facing customer service team, we provide multiple airline clients with a tailored representation service as a direct contact point for passengers throughout their journey. Services we can provide on behalf of our airline clients include:
- First-hand crisis support – A trained IATA ticketing support team who are experienced in finding quick effective resolutions, including individual cases or mass disruption management.
- Enhanced customer experience – Point of contact throughout our opening hours providing a high level of service building a strong reputation for repeat customers.
- Revenue generating collections – Skilled on up-selling existing reservations, and collecting outstanding payments.
Skybreak are committed to providing a fully inclusive flight interruption service providing travel recovery facilities to cover the following scenarios:
- Denied boarding cases
- Aircraft Downgrade
- Outbound and inbound missed-connections
- Scheduled changes
- Full flight cancellations
By providing travel recovery services we can aid a client or customer in securing accommodation taking into account their individual requirements.
- Individual reservations
- Group reservations
- On/ Off Airport Hotels
- Worldwide Hotel
By providing travel recovery services we can aid a client or customer providing onward transport taking into account their requirements, and time restraints that can occur.
- Rail
- Coach
- Taxi
- Group reservations