Travel Recovery
Our professional, knowledgeable and highly skilled travel recovery customer service teams are available, to offer next step advice, and provide tailored travel recovery solutions both in-line with airline carriers rules and regulations and our commitment to assist passengers who need help replanning their travel arrangement.
Working alongside trusted suppliers on airport or locally, our packages not only include flight reservations but provide wrap around travel recovery solutions including hotels and ground transport to provide passengerswiith a complete solution.
Our agents are available 365 days a year to provide a professional service to both passengers and clients. We offer a high standard of customer care for all passengers whether we are serving passengers face-to-face or via our digital communication channels.
Features of our Travel Recovery Services
- Airline Representation
- Accommodation
- Onward Transport
As a passenger-facing customer service team, we provide multiple airline clients with a tailored representation service for disrupted passenger, providing a direct contact point for passengers throughout their journey.
- Support for Passengers who have missed flights
- Experienced in rescuing missed connections
- Resolutions for passengers who have been denied boarding
- Hotel and transport booking options for your passengers
- Tailored support for full flight cancellations
By providing travel recovery services we can aid a client or customer in securing accommodation taking into account their individual requirements.
- Individual reservations
- Group reservations
- On/ Off Airport Hotels
- Worldwide Hotel
By providing travel recovery services, we can aid a client or customer by providing onward transport, taking into account their requirements and any time restraints that may occur.
- Coach
- Taxi
- Individual and Group reservations
Contact Our Commercial Team
- IATA licensed
- ATOL bonded
- ISO 9001 certified
- Fully Trained Ticketing Agents
- Tiered Management Structure